·         Windows 2003 server with workstations running Windows

 Windows XP Professional

·         SACS – Public Housing Software Program

·         Microsoft Office 2007

·         Peach Tree – Financial Software Program

·         Sonicwall router/firewall (installed, update, maintain)

·         Trend micro

·         DR server software – maintain DR

·         Viewpoint Reporting – Provide ongoing reports

·         IP camera surveillance – Work with Vendors/coordinate and negotiate for purchase/ develop server and equipment for purchase

·         Document Mgmt Software  - Work with Vendors/develop server environment/administration

Initial Assessment – Compiled/updated inventory of all information technology related assets and assess system architecture and current processes

Ongoing:

Desktop Applications Support - Perform basic support functions on an as-need basis, to include, but not be limited to:

·         Installation of PCs, laptops, PDAs, printers, peripherals, and office automation software;

·         Diagnosing and correcting desktop application problems;

·         Configuring laptops and desktops for standard applications;

·         Identification and correction of end user hardware problems;

·         Performing advanced troubleshooting;

·         Maintain an up-to-date inventory of all HATS computer related hardware and make available to HATS upon request;

·         Assist designated HATS personnel with software and hardware purchases; and,

·         Assist in development of software/hardware policies and procedures.

Server Administration Services - Managing computer systems and network on an as-need basis, to include, but not be limited to:

·         Complex application, database, messaging, web and other servers and associated hardware, software, communications, operating systems necessary for the quality, security, performance, availability, recoverability, and reliability of the system;

·         Ensure scheduled preventive maintenance for equipment is properly and promptly performed;

·         Maintain the maintenance records on the equipment; develop operations, administrative, and quality assurance back-up plans and procedural documentation.

·         Setup new users and edit or remove existing users on server.

·         Server performance and capacity management services with reporting when specified thresholds are reached.

·         Configuration management, including changes, upgrades, patches, etc.

·         Support of HATS and financial software and other specialized software products of HATS as it relates to the server and associated hardware.

·         Management of user logins and security.

·         Coordinate repair and maintenance work with contracted repair vendors and ensure repairs are conducted in a timely fashion.

Network Administration Services – Includes all network equipment including switches, firewalls, routers, and other security devices.

·         Installation and maintenance of printers, network copiers/scanners, etc.

·         Maintenance including regular analysis, routine configuration changes, and installation of patches and upgrades.

·         Alert notifications to HATS personnel in the event of failure.

·         Complete proactive monitoring of network equipment including bandwidth utilization, and other performance indicators, with reporting when specified thresholds are reached.

·         Network performance and capacity management services, and network troubleshooting.

·         Create, establish and develop reports weekly on network using current viewpoint software

·         Maintain network documentation and procedures.

Security – Maintenance of virus detection programs on HATS server, email and all other HATS computers and laptops.

·         Perform security audits as requested and notify HATS personnel immediately of suspected breaches of security or instruction detection.

·         Configure HATS system to enable remote access in a secure environment and provide remote access administration as requested by designated HATS personnel.

Strategic Planning – Engineering, planning, and design services for system enhancements, including installations and upgrades of new or existing systems.

·         Server upgrades, storage system upgrades, redesign of backup systems, etc.

·         Provide technical leadership for server technology issues.

·         Make recommendations for future purchasing and technology needs.

·         Install new servers, software and hardware and transfer data when acquired.

·         Strategic planning, design, and installation/upgrade of core network systems. Examples include network upgrades, provider changes, IP schema redesign, installation of “core” network devices, etc.

Disaster Planning & Recovery - provide for the continuity, restoration and recovery of critical HATS data and systems. HATS needs to ensure critical data is backed up periodically and copies maintained. In the process of compiling a written business continuity plan for critical assets that provides information on recurring backup procedures, and also recovery procedures from both natural and manmade disasters. The data backup applies to all employees who use computing devices connected to the HATS network or who process or store critical data.

 
Family Enterprising.org  (Non Profit) 
Lutz, Florida April 2009 – Present (Contract)
Technology and Marketing Project Manager